Return Policy Page
VYAPARSE – RETURN & REFUND POLICY (INDUSTRIAL B2B)
Effective Date: 28th June 2026
This Return & Refund Policy ("Policy") outlines the terms under which returns, replacements, and refunds are processed for transactions conducted on the Vyaparse platform.
Due to the nature of industrial B2B transactions (bulk orders, customized manufacturing), returns are limited and subject to strict conditions.
1. GENERAL POLICY
1.1 All sales on Vyaparse are considered final, except in cases explicitly mentioned in this Policy.
1.2 Returns are accepted only for valid reasons such as:
Defective or damaged products
Incorrect product delivered
Product not matching agreed specifications
2. ELIGIBILITY FOR RETURNS
A return request will be accepted only if:
The issue is reported within [1 days] of delivery
The product is unused or in original condition (where applicable)
Supporting proof is provided (photos, videos, inspection reports)
The claim is verified by the seller or Vyaparse
3. NON-RETURNABLE ITEMS
The following items are not eligible for return:
Customized or made-to-order products
Bulk orders manufactured as per buyer specifications
Used or altered products
Products damaged due to buyer mishandling
4. RETURN PROCESS
4.1 Buyer must submit a return request including:
Order details
Reason for return
Supporting evidence
4.2 Seller must respond within:
3–5 business days
4.3 Vyaparse may intervene for dispute resolution if required.
5. INSPECTION & APPROVAL
5.1 Returned products may be subject to:
Seller inspection
Third-party quality check
5.2 Approval or rejection of return will be based on:
Product condition
Contract terms
Evidence submitted
6. REFUNDS
6.1 Refunds will be processed only after:
Return approval
Product inspection (if applicable)
6.2 Refund methods may include:
Original payment method
Bank transfer
Platform credit (if applicable)
6.3 Refund timeline:
Within [7–15 business days] after approval
7. REPLACEMENTS
7.1 Sellers may offer replacement instead of refund.
7.2 Replacement timeline depends on:
Product availability
Manufacturing lead time
8. SHIPPING & LOGISTICS RESPONSIBILITY
If return is due to seller fault → Seller bears return shipping cost
If return is due to buyer fault → Buyer bears return shipping cost
Risk during return shipment must be mutually agreed.
9. PARTIAL RETURNS
Partial returns may be allowed if:
Only part of the order is defective
Agreed by both buyer and seller
10. DISPUTE RESOLUTION
In case of disputes:
Buyer and Seller attempt resolution
Vyaparse mediation
Final decision based on platform policy
Vyaparse’s decision may be binding in platform-level disputes.
11. FRAUD & MISUSE
False claims or misuse of return policy is strictly prohibited
Violations may result in:
Account suspension
Financial penalties
Legal action
12. LIMITATION OF LIABILITY
Vyaparse acts as a facilitator and is not liable for:
Product defects
Return logistics issues (unless managed by platform)
13. GOVERNING LAW
This Policy shall be governed by the laws of India.
Jurisdiction: [Insert City – e.g., Jamnagar, Gujarat]
14. CONTACT SUPPORT
For return-related queries:
Email: info@vyaparse.com
Phone: 7802881848
By using Vyaparse, you agree to this Return & Refund Policy.
